Readings from 5/19 and 5/22
FinHR is as important as FinTech
Banks are turning into glorified utilities
How can we focus regulation to curb greed, but promote risk-taking innovation. Right now, it seems we have a culture of systemic risk avoidance and rigidity
Battleground over choosing (1) which technology stacks to use (2) human capital: who to hire and how to retain them
"A future banker or insurer may be more data scientist or technologist than corporate financier or marketer"
Thesis: HR is as important as tech in financial services.
Is Fintech Investing a Global Endeavor? -- R66 Ventures
Thesis: "Fintech trends are increasingly becoming global and in-country specialization will make you miss the global view."
Consumer expectations across geographies for financial products may converge over time. Payments will be truly cross-border.
Having a global view on fintech business models will help inform what works in one geography vs what doesn't work in another... in-country specialization will make you miss this.
Agnes Collard on Complaint (Philosophy Bites)
Complaint has been done for millennia, across great literature and philosophy as a medium of expression
Complaint comes in two forms: venting and protest… at many scales
Venting: complaint as emotional expression. when we are in distress, whether justifiably or not, we often turn to our intimates for a sympathetic ear
Protest: complaint that calls out injustice and demands what is morally due. It aims at concrete social change, and operates within the constraints of a normative system that dictates who is owed what, by whom, under what circumstances
Originally, a complaint is just a question: "Why..." as a form of affliction.
How can we best complain and receive complaints?
Look at Simone Weil's philosophy —> what is the deeper question asked by the complaint. the complaint is usually just the tip of the iceberg about a deeper problem. “help/advice” is usually not what people want.